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Java Script is required to use Ginza World

In order to do the Ginza Walk your browser must support Java Script.

Your web browser does not support JavaScript or scripts are being blocked.

To find out whether your browser supports JavaScript or to allow scripts, see your browser's online help.

Ginza Adaptive Help

Ginza Help

INERACTION DEFINED

Can you monitor and interact with visitors as they go through your site?

Ginza Help is the only realtime co-browsing Live Help solution which helps you provide unprecedented interactivity and monitoring with your customers.

KNOWLEDGE = INCREASED SALES

Understanding and offering unparalleled customer service is a key aspect of a successful online merchant or service provider. With Ginza Help, you can launch the co-browser in stealth mode and find hiccups on your site.

Ginza Help offers the features to actually sell to your customers when they are in your store.

Easy 2-line javaScript integration.

Worry-free: we host, we guarantee up time.

Ginza Help Key Features

Ginza Help - Key Features

Fill out forms with your customers in realtime

Proactive chat invitations

User-friendly visitor list with geo location on map

See their current page, and full navigation history through your site

No software installation or downloads

Manage multiple chats simultaneously

Multiple customer service reps

Canned messages

Customizable images

Easy 2-Lines JavaScript Integration

Ginza Help Co-Browse

Co-Browse With Your Visitors

Fill out forms with your visitors in realtime

See visitors Mouse Movements

See visitors Keyboard Inputs

Selectively launch Voice & Video chat

See their current page, and full navigation history through your site

Enable / disable visitors to see your mouse movements and keyboard inputs

Navigate visitors to any page

No software installation or downloads necessary for your customer or you

Ginza Help Visitor Data

Ginza Help - Visitor Data

See current cart content

See current visitor page

See browsing history

See visitor geographic location on a map

See visitor browser and operating system

See visitor referring site

See visitor realtime mouse movements and keyboard inputs

See time spent on site

See time spent on page

See IP address / Host

Notification when visitor opens / closes chat window

Ginza Help Customization

Flexible & Easy Customization

Specify Online/Offline images and placement through the dashboard. No HTML knowledge necessary

Customizable Online & Offline Images

Customizable Operator Image

Customizable to empower you to create your own look and feel with HTML/CSS/JavaScript

Ginza Help Key Features

Ginza Help Co-Browse

Ginza Help Visitor Data Features

Ginza Help Customization

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